Shipping and Delivery
At Drinkgearmerch, we prioritize fast and reliable delivery of your purchases through high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Involves order verification and preparation. Duration varies by location and efficiency.
- Shipping Time: Begins after processing and depends on your chosen shipping method and destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Deliveries may take longer during busy seasons or promotional events.
We partner with USPS, UPS, FedEx, and DHL. The estimated delivery time includes both processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday to Friday, excluding federal holidays (Eastern Standard Time).
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping on Orders Over $99
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships. Tracking status is available on our website.
- Some carriers may take 5-7 business days to update tracking.
- For updates after 10 business days, please contact [email protected].
Shipping Delays
- If your order is not delivered within 45 calendar days, please reach out to [email protected] for a full refund.
- Contact us for any unexpected delays; we aim to respond within 12 hours.
Undelivered Packages
- If tracking indicates delivery but you cannot locate your package, please check the delivery location thoroughly and contact the carrier.
- If the issue continues, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please verify your shipping details during checkout and notify [email protected] of any errors immediately.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Drinkgearmerch is not liable for customs fees if: 1) the package is rejected by the recipient, or 2) delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteed refunds.
For any questions about our shipping policies, please contact [email protected].